As a managed security service provider (MSSP), it is all too easy to slip into complacency—or worse, irrelevancy—when assisting and supporting clients. Many service providers struggle with 1) communicating initial value when onboarding new clients and 2) demonstrating ongoing value as an MSSP to customers at regular intervals throughout the MSSP-client relationship.
These days, more and more IT managed services providers (MSPs) are looking for ways that they can dip their toes into the water and start offering IT security services as well. Either they've developed an interest in doing so independently, or they've been asked by customers to extend into this area. For example, customers may ask their MSP not only to install a firewall for them but to manage it after the installation as well.
Present a security operations report your leadership will understand and find value in.
When you bring a new customer onboard as a managed security services provider (MSSP), getting the contract signed is only the first step. Onboarding also involves a number of fairly in-depth activities: setting up technologies, organizing your teams and measuring the customer's current environment to use as a barometer for future results.
Guaranteeing recurring revenue for your customers is the best way to guarantee recurring revenue for yourself as a Managed Security Services Provider (MSSP). By doing so, you can prove that you truly understand your customer's business and that you provide a service that is uniquely tailored to their needs and objectives. As a result, your customer relationships will flourish, your users will be more dependent on your services, your customer retention will improve or remain high, and your opportunities for cross-selling and upselling will be greater.
Scaling your Managed Security Service Provider (MSSP) business is a bit like answering the question of the chicken and the egg. How can you grow your organization if you still lack the revenue necessary to expand? How can you generate the revenue necessary to expand with your current limited resources?
The challenges that IT security teams face can often be condensed into two critical questions: how can I grapple with the security data that we generate, and how can our tools rapidly adapt to our changing business needs?
Unfortunately, security log management is one of those complex, involved cyber security program management tasks that may never be as straightforward as you hope it could be. The good news, however, is that it can very likely be made easier than whatever processes you currently have in place.
No one wants to be caught off guard by a cyber attack. But simply buying and deploying the latest cyber security products and services is no guarantee of success. Minimizing the risk of a breach requires you to periodically assess the effectiveness of your security program so that you know your organization remains sufficiently protected. Here is a look at three classes of cyber security assessment tools in use today and what each has to offer for your business.
With so much media and industry attention on cyber security, providing cyber security assessment services has become a highly competitive space. Although there are plenty of opportunities to offer and provide assessment services, success in the market will depend on differentiating your offerings from your competitors so that you have a viable shot at entering and remaining in the market.
The paradox of being a managed security service provider (MSSP) is that the more you are forced to interact with your customers (because of breaches and other adverse events), the less likely it is that your customers' IT security is in good standing. While in cyber security, no news is perceived as "good news," in managed security services "no news" may be perceived as "no value." As a result, managed security services providers often struggle with conveying the value that they provide to their customers. To avoid falling silent, you need to investigate your options for quick, timely, frequent and cost-effective security reporting.